Troubleshooting

General Advice

If you are having problems with your S1, you can reset the S1 and start again: see Resetting the S1 for more information.

If this does not solve your problem, you should:

• Check that your phone has the latest firmware installed on it, and update your phone if it does not. You should be able to download new firmware from your phone manufacturer's website.
• Try resetting your phone by switching it off, removing the battery, and then replacing the battery and switching it back on again.

If you have tried all of these steps, and have still not been able to resolve your problem, then please call us for help.