Troubleshooting
This section describes some typical problems you may encounter, and explains how to solve them.
General Advice
If you are having problems with your Q1, the first thing to try is to reset the device, and start again: see Resetting the Q1 for more information.
If this does not solve your problem, you should:
- Check that your phone has the latest firmware installed on it, and update your phone if it does not. You should be able to download new firmware from your phone manufacturer's website.
- Check www.blueantwireless.com for updates to the Q1's firmware. BlueAnt releases updates from time to time to fix problems with the Q1 as they are reported. If new firmware is available, update your Q1 to the latest version.
- Try resetting your phone by switching it off, removing the battery, and then replacing the battery and switching it back on again.
If you have tried all of these steps, and have still not been able to resolve your problem, then please contact us for help.
Q1 User Guide- Introduction
- Overview
- Getting Started
- Using the Q1
- Pairing
- Noise Reduction and Voice Isolation
- Multiple Calls (Call Waiting)
- Charging the Q1
- Setting Up Speed Dials
- Transferring Audio from the Q1 to your Phone
- Sensitivity Level
- Using More Than One Phone At The Same Time (Multipoint)
- Using your Q1 with your Computer
- Troubleshooting
- Q1 Reference