Using More Than One Phone At The Same Time (Multipoint)

Multipoint

The Q1 supports multipoint technology. This means that you can use one Q1 headset with two different mobile phones or Bluetooth devices at the same time: if either phone rings, you can answer it with the Q1.

Multipoint also means that you can connect to both your phone and your Bluetooth-enabled computer at the same time.

If I Have Two Phones Connected, Which One Will Be Used?

When you have two mobile devices connected to the Q1, the first one that connected to the Q1 is designated the "primary phone". If you initiate a call through the Q1 it will happen on this phone.

This means that:

  • You can answer a call received on either device.
  • If you initiate a call through the Q1 (for example by using one of the calling commands, such as "Call Speed Dial 1" or "Redial") then the call will be made on the primary phone (the phone that connected to the Q1 first).
Note Please note that if the "first connected phone" goes out of range of the Q1 and then comes back into range, it will no longer be the first connected phone. Any future calls you initiate through the Q1 will now be made on the other phone.

Remember that for some calling commands, the phone number called depends on the phone used. For example, the "Redial" command uses the number of the last incoming call stored on the phone, and so it will call a different number depending on which phone is used for the call.

If you are using the "Call Speed Dial" commands to call the numbers stored in your phone's speed dial settings (rather than speed dial numbers stored on the Q1), then the number called will also depend on which phone is used. See Setting Up Speed Dials for more information about the two different types of speed dial you can use with the Q1.

Switching Between Calls and Phones

If you have two phones connected to the Q1, and you receive a call on one of them while you are already on a call on the other phone, then you can use the Q1's buttons to answer the second call.

  • To put your current call on hold and answer the incoming call, hold down the "Vol +" button for 1 second.
  • To end the current call and answer the incoming call, hold down the "Vol -" button for 1 second.
  • Once you have a call on hold, you can switch between the two calls by holding down the "Vol +" button for 1 second.

You can also answer the call on the second phone using that phone's handset. However, if you do this, some phone models will keep the audio for that call on the handset, while other phone models automatically route the audio back to the Q1, putting your first call on hold. In order to be certain about where you will hear the audio, you are therefore recommended to always use the Q1 buttons if you want to answer the call.

If you do answer the second call using the second phone handset and find that the call audio is on the phone rather than the Q1, then you can transfer that audio back to the Q1 by holding down the "Vol +" button for 1 second. This will place the first call on hold.